AutoCare · Adelem Labs
Terms of use
Terms of use for the AutoCare application and of sale for the AutoCare Plus subscription. By downloading or using the application, you accept them. This is a courtesy translation: in case of discrepancy, the French version prevails.
These Terms apply from their publication to new users and to any new subscription. For existing accounts, they apply from 18 November 2026; until then, the version of 18 August 2026 remains applicable to those accounts, except for the provisions that are more favourable to them, which apply from publication.
Publisher
The AutoCare application and the labs-autocare.com website are published by:
The full legal notice, including the publishing director, is available on the Legal notice page.
Purpose
These terms (the “Terms”) govern the use of the AutoCare application, on iPhone and on Android, as well as the subscription and performance of the AutoCare Plus subscription and the associated professional plans.
They may evolve with the application; the version in force is the one published on this page, dated in the header. We only change these Terms or AutoCare Plus for a valid reason: a change in the law, security, or a technical change at the stores, our providers or in the application. If a change is unfavourable to you, we inform you by email or in the app at least 30 days before it takes effect, with its reason. You may then cancel free of charge within 30 days of that notice, and on request we refund the part of the price corresponding to the period that remained. For the “lifetime” plan, this part is calculated over a reference period of 5 years from the date of purchase. A price increase never applies to a period already paid for.
The service and pricing
AutoCare is a digital service book for vehicles: deadline tracking (roadworthiness test, insurance, servicing), maintenance history, expenses and budget, health score, fuel prices.
AutoCare (free) — the application is free for one vehicle, with no advertising, including deadlines and their reminders, expenses and their history, the fuel map, odometer reading and the biometric lock.
AutoCare Plus — €3.99 per month, €29.99 per year (with a 7-day free trial) or €69.99 as a one-off (“lifetime”) payment, with Family Sharing for a purchase made on the App Store. Unlocks unlimited vehicles, the health score, the weekly check, the resale file, PDF export of expenses and AI reading of the registration document, among others.
AutoCare Pro Fleet — €2.99 per vehicle per month, from 2 vehicles, billed directly by Adelem Labs (net price, VAT not applicable, article 293 B of the French General Tax Code) — see the Professional space.
AutoCare Plus prices include all taxes. All prices may change. The up-to-date feature list of each plan appears on the home page; in the event of a price change, the applicable price is the one displayed by the store (App Store or Google Play) at the time of purchase.
On Android, AutoCare includes Google Maps features and content. Their use is subject to the Google Maps Additional Terms of Service and the Google Privacy Policy.
Purchase, renewal and cancellation
Where to buy
AutoCare Plus is bought in the app, from your phone's store:
On iPhone — through Apple's App Store, under Apple's terms. Apple collects the payment.
On Android — through Google Play (Google Play billing), under Google Play's terms, once purchasing is offered in the Android app. Google collects the payment.
Adelem Labs never has access to the payment details you use in the stores. The applicable price is the one the store displays at the time of purchase.
A purchase stays with its store
Your purchase is tied to the account of the store that collected it: your Apple Account or your Google account. It is managed and cancelled through that store, which also handles refund requests. In the cases provided for in articles 2 and 7 (unfavourable change, legal guarantee of conformity), if the store does not refund you, we refund you directly. A purchase made on the App Store does not unlock AutoCare Plus in the Android app, and a purchase made on Google Play does not unlock it on iPhone.
Automatic renewal
The monthly and yearly plans renew automatically for a period of the same length, until you cancel them. On the App Store, cancel at least 24 hours before the end of the current period: Apple charges the renewal within the 24 hours before the due date. On Google Play, cancel before the renewal date shown in your subscription; we advise doing so at least 24 hours before.
Free trial
The yearly plan includes a 7-day free trial, offered once only under each store's eligibility rules. If you do not cancel before the end of the trial (at least 24 hours before on the App Store), the yearly subscription is billed automatically.
“Lifetime” plan
The “lifetime” plan is a one-off payment, with no renewal. It unlocks AutoCare Plus without a subscription, for as long as the AutoCare service is operated, on the platform where you bought it. It includes the existing Plus features and those added later, with the same usage limits as the subscription (for example, 10 registration-document readings per hour).
Managing and cancelling
On iPhone: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions.
On Android: Play Store app → your profile icon → Payments & subscriptions → Subscriptions, or play.google.com/store/account/subscriptions.
Cancellation takes effect at the end of the paid period: you keep the Plus features until that date. After that, you keep all of your data; the data behind Plus features (symptoms, weekly checks, health score, budget) stays stored but is no longer displayed until you resume Plus; recurring payments you already set up keep being added (see article 6). Deleting the app or your AutoCare account does not cancel the subscription.
Refunds and withdrawal
App Store: refund requests are handled by Apple, under its terms, at reportaproblem.apple.com.
Google Play: within 48 hours of the purchase, you can ask Google Play for a refund directly, from your account's order history (play.google.com/store/account/orderhistory). After that, write to us: we will review your request, and we can refund a Google Play purchase from our console.
The 14-day right of withdrawal under the French Consumer Code (article L221-18) and its adjustments for digital services and content (articles L221-25 and L221-28, 1° and 13°) are exercised with the store that collected the payment, under its terms. If you run into difficulties, write to us at contact@labs-autocare.com: we will help you find the right procedure.
Professional plans
The Pro Fleet, Business and White label plans are reserved for professionals. They are billed directly by Adelem Labs, outside the App Store and Google Play, with no fixed term unless stated otherwise in the quote. Their prices are net: VAT not applicable, article 293 B of the French General Tax Code. Launch offer: the first month of a Pro Fleet or Business subscription is free. They apply on iPhone as on Android.
Long-standing users
Every account created before 1 October 2026 keeps unlimited vehicles, the ability to create recurring expenses and PDF export of expenses free of charge, for life, with no subscription. On iPhone, creating recurring expenses without a subscription is available from version 3.1 of the app. This benefit is attached to the account and is not transferable. The new features launched with AutoCare Plus remain reserved for subscribers.
Account and data
Creating an account is optional: “Start without an account” creates an anonymous guest account, with no email. Its data is stored on our servers like that of a regular account, but you cannot get it back on another device. In guest mode, “Sign out” deletes this account and its data. An account lets you get your data back on several devices.
Your data is stored in the European Union; sign-in is handled in the United States by Google (Firebase Authentication); from version 3.1 on iPhone, your account identifier and purchase history are also kept by our subscription-management provider, RevenueCat, in the United States. If your AutoCare Plus subscription ends, you keep all your data; only the Plus features stop, and the data that depends on them (for example your symptoms, weekly checks or budget) stays stored without being displayed until you resume Plus. Recurring payments you already set up keep being added each month, and vehicles already created stay accessible. You can delete your account and the associated data at any time from the app (Profile → Delete my account) or by email: see Delete your account. This deletion is permanent.
The details of the data processing appear in the privacy policy.
Liability
AutoCare is an information and tracking tool. The reminders, recommendations, scores and analyses provided by the application are indicative: they are no substitute for the manufacturer's recommendations, for the roadworthiness test, or for the advice of a qualified professional. The user remains solely responsible for the maintenance and condition of their vehicle, and for the accuracy of the information they enter.
Adelem Labs strives to keep the service available but cannot guarantee uninterrupted operation. It is not liable where a failure is attributable to the user, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure. Nothing in these Terms limits your rights under the French Consumer Code, in particular the legal guarantee of conformity for digital content and digital services (articles L224-25-1 et seq.).
Legal guarantee of conformity
Courtesy translation of the mandatory French notice:
The consumer is entitled to invoke the legal guarantee of conformity if a lack of conformity appears within a period equal to the length of the subscription taken out (one month or one year, renewals included) or, for the “lifetime” plan and the free version, the whole period during which the service is supplied, from the supply of the digital content or digital service. During this period, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared.
The legal guarantee of conformity entails the obligation to supply all the updates needed to keep the digital content or digital service in conformity for the length of the subscription taken out (one month or one year, renewals included) or, for the “lifetime” plan and the free version, the whole period during which the service is supplied.
The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without major inconvenience to them.
The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract and be refunded in full in return for giving up the digital content or digital service, if:
1° The trader refuses to bring the digital content or digital service into conformity;
2° Bringing the digital content or digital service into conformity is unjustifiably delayed;
3° The digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
4° Bringing the digital content or digital service into conformity causes major inconvenience to the consumer;
5° The lack of conformity of the digital content or digital service persists despite the trader's unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In that case, the consumer is not required to first ask for the digital content or digital service to be brought into conformity.
Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for the payment of a price.
Any period during which the digital content or digital service is unavailable while it is being brought back into conformity suspends the remaining guarantee period until the digital content or digital service is supplied in conformity again.
These rights result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A trader who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in return for giving up the digital content or digital service.
The French version prevails.
Governing law and mediation
These Terms are governed by French law. If you are a consumer habitually resident in another European Union country, you also benefit from the mandatory provisions of that country's law that protect you. If you run into a problem, contact us first at contact@labs-autocare.com: most disputes are resolved amicably.
Consumer mediation
In accordance with articles L.611-1 et seq. of the French Consumer Code, if you are a consumer, you may refer a dispute, free of charge, to the consumer mediator designated by Adelem Labs:
Before referring a dispute to the mediator, you must first have tried to resolve it directly with us through a written complaint, sent by email to contact@labs-autocare.com or by post to Adelem Labs, 26 lieu-dit Vetveur, 56320 Lanvénégen, France. Your mediation request must be filed within one year of that complaint. The mediator can be contacted online through its website, by post at its postal address or by email at declarer-un-litige@cm2c.net; how to file a request, and the cases in which a dispute cannot be examined, are set out on www.cm2c.net. The mediation is conducted in French.
Competent courts
Failing an amicable resolution, the dispute is brought before the competent courts. If you are a consumer, you may bring proceedings before the court of the place where you lived when the contract was concluded or when the harmful event occurred; if you live in another European Union country, you may also bring proceedings before the courts of that country, which alone have jurisdiction over proceedings brought against you.
