Help
Frequently asked questions
Can't find your answer? Write to us: a real person replies within 2 to 3 working days.
How is my health score calculated?
The score runs from 0 to 100 and adds up five things: reminders up to date (35 points), a valid roadworthiness test and insurance (25), servicing done on time (20), recent tracking — mileage updated within the last 30 days and a weekly check within the last 14 days (12) — and no open moderate or serious symptom (8). The full breakdown is shown in the app, line by line. It drops when a deadline is missed, a symptom stays open or tracking falls out of date; the health score is part of AutoCare Plus.
What happens if I stop my Plus subscription?
You keep all of your data, without exception: your vehicles, servicing, reminders and expenses stay viewable. Only the Plus features stop: adding vehicles beyond the first, creating recurring expenses, health score, weekly check, symptom journal, manufacturer recalls, monthly budget, widgets, resale file, PDF export of expenses, registration document scanning and plate lookup. The data behind these features stays stored and reappears if you resume Plus, and recurring expenses you already set up keep being added each month. Accounts created before 1 October 2026 keep adding vehicles, creating recurring expenses and PDF export of expenses free, for life.
Is my data sent to a third party when I scan a document?
Odometer scanning happens entirely on your phone: no image is sent. The licence plate is something you type in yourself. Only registration-document scanning (AutoCare Plus) sends an image: before the first photo, the app explains what is sent and asks you to agree (from version 3.1 on iPhone, and on Android); the image then goes through our servers to our analysis provider, Anthropic, in the United States, which deletes it within 30 days (unless flagged for abuse) and does not use it to train its models. We keep only the vehicle's characteristics: the holder's name and address are never stored, and the photo is kept neither on your phone nor on our servers. Plate lookup (AutoCare Plus) sends only the licence plate number, through our servers, to the apiplaqueimmatriculation.com service, with no data that could identify you.
Why does the app ask for my location?
Only to show the petrol stations near you and their prices. The permission is optional: you can also search for a town or move the map, and the rest of the app works without it. To find stations, your phone sends your location's coordinates, with no name, email address or account identifier, to data.economie.gouv.fr, the public fuel-price platform; as with any connection, that service sees your phone's IP address. The map is provided by Apple on iPhone and by Google Maps on Android. AutoCare does not keep your location.
Can I use AutoCare for my business?
Yes. Tradespeople, taxi and ride-hailing drivers, driving schools: AutoCare works for business use too. Running a few vehicles on your own? AutoCare Plus is enough. For a fleet of 2 to 15 vehicles, the Pro Fleet plan, billed directly by Adelem Labs, includes automatic roadworthiness test reminders and a professional PDF invoice in your company name; multiple drivers, roles and an accounting export are coming soon. Full details are on the professionals page.
How do I show my vehicle's history to a buyer?
AutoCare Plus generates a resale file as a PDF: the dated maintenance history with mileage, roadworthiness test and insurance validity, the health score, average annual mileage and, if you log your fill-ups, real-world fuel consumption. The amounts you paid are not included, the plate and VIN appear only if you choose, and your name is not on it. You hand it to the buyer yourself.
Does the suggested maintenance plan replace the manufacturer's schedule?
No, and this matters. AutoCare's recommendations are indicative and replace neither your manufacturer's service schedule nor the opinion of a qualified professional. If you have any doubt about the safety of your vehicle, do not drive it and see a mechanic.
How much does AutoCare cost?
The app is free for one vehicle, including reminders, expenses, history, the fuel map and odometer scanning. AutoCare Plus costs €3.99 per month, €29.99 per year (with a 7-day free trial) or €69.99 as a one-off payment, and adds unlimited vehicles, the health score and the weekly check, among others. Accounts created before 1 October 2026 keep unlimited vehicles, recurring expenses and PDF export of expenses free, for life.
Is AutoCare available on Android?
Not yet: AutoCare is currently available on iPhone only. The Android version lands on Google Play in the coming weeks.
Does AutoCare work outside France?
Partly. Reminders, the logbook and expenses work anywhere, in miles or kilometres and in the currency you choose. The fuel price map, manufacturer recalls, plate lookup and the roadworthiness test (contrôle technique) schedule, however, rely on French data and French rules: AutoCare is made for drivers in France.
Your account and the app
Is my data backed up if I change phones?
Yes, as soon as you have an account (email, Apple or Google): your data is backed up on our servers (your settings too, from version 3.1 on iPhone), and you get it back by signing in with the same account on your new phone. In guest mode, it is tied to this device: to keep it, create an email account from Profile → Create an account (signing in with Apple or Google does not carry it over).
Can I use AutoCare without an account?
Yes: without signing in, AutoCare runs in guest mode, with no email address (the first name asked for at welcome is optional). Be careful: in guest mode, “Sign out” permanently deletes your vehicles and data. To keep them, create an email account from Profile → Create an account.
I reinstalled the app or changed phones: how do I get AutoCare Plus back?
Sign in with the same account, tap the AutoCare Plus card in Profile, then “Restore purchases” at the bottom of the screen. The purchase must have been made with the same Apple ID. Still nothing? Write to us from Profile → Contact support.
How do I cancel my Plus subscription?
On iPhone: Settings → your name → Subscriptions → AutoCare. Deleting the app or your account does not cancel the subscription, and you keep Plus until the end of the paid period.
How do I get a refund?
Purchases are collected by Apple, so refunds are requested at reportaproblem.apple.com. If Apple says no, or if you need help, write to us: in the cases set out in our terms of use, we refund you directly.
How do I delete my account?
In the app: Profile → Delete my account, then confirm: your account and your data are permanently deleted, except for a few limited items (technical logs, invoices…). Without the app, email contact@labs-autocare.com from your account address: the deletion is done within 30 days at most. Remember to cancel your Plus subscription first, as deleting the account does not; the exceptions and full details are in the Delete your account section.
I'm not getting reminders.
Reminders are notifications scheduled on your phone: check that they are allowed for AutoCare in your phone settings, and check the time set in Profile → Reminder settings. Still nothing? Write to us with your phone model.
How do I switch to miles or change currency?
Profile → Units & currency: choose kilometres or miles and your currency. Mileage is shown in the unit you choose, each expense keeps the currency it was entered in and, from version 3.1 on iPhone, these settings follow your account from one phone to another.
How do I get a copy of my data?
With Plus, or if your account was created before 1 October 2026, you can export your expenses as a PDF from the Budget tab. For a complete copy of your data in a reusable format, email contact@labs-autocare.com and we will send it within one month at most.
How do I get an invoice?
For AutoCare Plus, the receipt is in your Apple account, as Apple collects the payment. Professional plans are invoiced directly by Adelem Labs: email pro@labs-autocare.com for any invoice or copy.
Ready to never miss a service again?
AutoCare is free for one vehicle, with no account to create.
A problem with the app?
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